ICBC Claims Kelowna

Getting hurt in a car accident can turn your whole life upside down. One minute you’re driving through Pandosy Village on your way to meet friends at Gyro Beach, and the next you’re dealing with pain that makes it hard to do the things you love. If you’ve been in a motor vehicle accident in British Columbia, you have coverage through ICBC that can help with your recovery.

At Pro Motion Clinic in Kelowna, we work with ICBC claims every day and understand how the process works. We’re here to help you get back to the activities that matter to you, whether that’s hiking Knox Mountain, playing hockey at MNP Place, or simply getting through your workday without discomfort.

Chiropractor performing injury assessment on patient at Kelowna ICBC claims clinic

Understanding ICBC Enhanced Care

Since May 1, 2021, ICBC operates under an Enhanced Care model. This means everyone injured in a motor vehicle accident in BC receives coverage for medical treatment, regardless of who was at fault. You don’t need to prove someone else caused the accident to access care.

This system focuses on getting you the treatment you need quickly so you can recover and return to your normal activities. For active people in Kelowna who want to get back on the trails or slopes at Big White, this approach may help speed up your recovery timeline.

Pre-Approved Treatment Coverage

ICBC provides automatic coverage for treatment in the first 12 weeks after your accident. You don’t need prior approval from ICBC or a doctor’s referral to start treatment. Here’s what’s covered:

Chiropractor treating motor vehicle accident injury at Pro Motion Clinic ICBC claims Kelowna

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Physiotherapy

Up to 25 sessions may help restore movement, reduce pain, and rebuild strength after your accident. Our Physiotherapists can work with you to address injuries affecting your ability to walk, work, or participate in sports.

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Chiropractic Care

Up to 25 sessions focusing on spinal alignment and joint function. This treatment may help with neck pain, back pain, and other musculoskeletal issues common after collisions.

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Registered Massage Therapy

Up to 12 sessions that may help reduce muscle tension, improve circulation, and support your body’s healing process.

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Kinesiology

Up to 12 sessions focused on exercise rehabilitation and movement training. This approach may help you regain function and prevent future injuries.

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Health conditions

Things like arthritis, diabetes, or heart problems respond well to the right kind of exercise program.

After the initial 12-week period, your practitioner can request additional treatment if needed. ICBC reviews these requests based on your progress and recovery needs.

What Pro Motion Clinic Offers for ICBC Claims

Located at #202-3030 Pandosy Street in Kelowna, Pro Motion Clinic is a multidisciplinary practice designed for people who want to get back to performing at their best. We accept ICBC claims and offer direct billing, which means you typically won’t need to pay upfront for approved treatment sessions.

Our team includes Chiropractors, Physiotherapists, Registered Massage Therapists, and Kinesiologists who work together to support your recovery. This integrated approach means you can access multiple types of treatment in one location, making it easier to fit care into your busy schedule.

Treatment Approaches We Use

Different injuries respond to different treatments. Depending on your specific needs, your care plan might include:

Manual therapy techniques to restore joint mobility
Exercise rehabilitation to rebuild strength and stability
Soft tissue therapy to address muscle tension
Movement assessments to identify compensation patterns
Education about injury management and prevention

Our focus is on active treatment approaches that may help you return to the activities you enjoy around Kelowna, from biking the Mission Creek Greenway to playing weekend sports.

Starting Your ICBC Claim

If you’ve been in a motor vehicle accident, here are the steps to access treatment:

Report your accident to ICBC as soon as possible. You can do this online, by phone, or through the ICBC app.
Get your claim number from ICBC. You’ll need this number to book treatment.
Contact Pro Motion Clinic at (236) 420-0660 to schedule your initial assessment. Bring your claim number to your first appointment.
Attend your assessment where we’ll evaluate your injuries, discuss your goals, and create a treatment plan.
Begin treatment based on your personalized care plan. We handle the billing directly with ICBC for approved sessions.

Chiropractor performing spinal adjustment for ICBC injury rehabilitation in Kelowna

What to Bring to Your First Appointment

Make your first visit easier by bringing:

Your ICBC claim number
Your adjuster’s name and contact information (if you have it)
Any medical reports or diagnostic imaging results
A list of your current symptoms and how they affect your daily activities
Comfortable clothing that allows easy movement

Beyond Initial Treatment

Recovery from motor vehicle accidents doesn’t always follow a straight path. Some people feel better quickly, while others need ongoing support. If you need treatment beyond the pre-approved sessions, we work with ICBC to request additional coverage based on your progress and recovery goals.

Our approach focuses on getting you back to the life you want to live. That might mean returning to work without pain, getting back on the ski slopes, or simply being able to play with your kids at City Park without discomfort.

Questions About Your ICBC Claim?

Navigating ICBC claims can feel confusing, especially when you’re already dealing with pain and disruption to your routine. Our team at Pro Motion Clinic has experience working with ICBC and can help guide you through the process.

We’re located in central Kelowna at #202-3030 Pandosy Street, making us accessible whether you’re coming from downtown, the Mission, or anywhere else in the Central Okanagan.

Call us at (236) 420-0660 to book your initial assessment and start your recovery journey. We’re here to help you get back to doing what you love.

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